Contacts

Contact Us

If you have any questions or need assistance, feel free to reach out to the Woo Casino support team. We are here to help you every step of the way!

Email Support

You can contact us via email at [email protected]. Our team aims to respond to all inquiries within 24 hours on business days.

Phone Support

For immediate assistance, you may call us at (02) 9876 5432. Our phone support is available during our working hours, which are listed below.

Working Hours

• Monday to Friday: 9:00 AM – 9:00 PM AEST
• Saturday: 10:00 AM – 6:00 PM AEST
• Sunday: Closed

Support Channels

In addition to email and phone support, you can also access our support by:

• Submitting a callback request via our website
• Using our online help centre for tips and guides

Callback Request Instructions

To request a callback, please send an email to [email protected] with your phone number and the preferred time for us to contact you, and we will arrange a call at your convenience.

Directions

Our customer support office is located at:

Live Chat Availability

Currently, we do not offer live chat support. Please use our email or phone support for assistance.

Escalation Procedure

If your issue is not resolved to your satisfaction, please ask to have your case escalated. Our senior support team is available to ensure that your concerns are addressed promptly.

Woo Casino operates under the jurisdiction of the Online Gaming Authority and is licensed with a valid gambling license, ensuring fair play and secure transactions for players across Australia.